CUSTOMER CARE
At Forty Clay Co., we’re committed to creating a welcoming, enjoyable experience from start to finish. Every piece we make and every event we host is crafted with care, and we want you to feel confident and supported every step of the way.
Because our pottery is handmade, each item is unique. Variations in color, texture, and finish are a natural and celebrated part of the process. We take great pride in our work and do our best to represent each piece accurately through photos and descriptions.
If you have any questions about a product, your order, or one of our glaze parties, we’re always happy to help. Whether you need more photos, clarification before purchasing, or assistance after your event, we’re just a message away.
For glaze parties, we strive to make the experience smooth, fun, and stress-free. If you have special requests or need accommodations, please reach out—we’ll do our best to make it happen.
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can make it right.
We believe great customer care is just as important as great craftsmanship. Thank you for supporting handmade.
Contact us:
40clayco@gmail.com
PRIVACY & SAFETY
At Forty Clay Co., your privacy and safety are important to us. We are committed to protecting your personal information and providing a secure, trustworthy experience.
Information We Collect:
When you make a purchase, book a glaze party, or contact us, we may collect personal information such as your name, email address, phone number, and payment details. This information is used solely to process orders, manage bookings, and communicate with you about your purchase or event.
How We Use Your Information:
Your information is used to:
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Process payments and fulfill orders
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Confirm and manage event bookings
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Communicate important updates or respond to inquiries
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Improve our services and customer experience
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Payment Security:
All payments are processed through secure, trusted third-party providers. Forty Clay Co. does not store or have access to your full payment information.
Photos & Media:
We may take photos or videos during events for marketing purposes. If you prefer not to be included, please let us know prior to or during your event.
Safety:
We strive to provide a safe and welcoming environment for all guests. Participants are expected to follow all instructions and use tools and materials responsibly. Please notify us of any special accommodations or concerns so we can do our best to ensure a comfortable experience.
Contact Us:
If you have any questions about this policy or how your information is used, please contact us at: 40clayco@gmail.com
WHOLESALE INQUIRIES
Thank you for your interest in carrying Forty Clay Co. pottery. We’re proud to offer handcrafted, small-batch pieces that bring a unique, artisanal touch to your shop.
Each item is made by hand, meaning no two pieces are exactly alike. This individuality is part of what makes our work special and something your customers will appreciate.
Who We Partner With:
We love working with boutiques, gift shops, home décor stores, and other retailers who value handmade, high-quality goods.
What to Expect:
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Thoughtfully crafted, small-batch pottery
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Consistent communication and reliable turnaround times
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Flexible order quantities depending on availability
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Unique pieces with natural variation in finish and form
How to Get Started:
To inquire about wholesale pricing and availability, please contact us with the following information:
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Business name
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Location (city/state)
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Type of store
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Products you’re interested in
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Estimated order quantity
We’ll get back to you with current offerings, pricing, and lead times.
Contact: 40clayco@gmail.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments